Support
Need help with one of our apps? We're happy to help.
How to reach us
- abir@alabir.de (preferred)
- Phone
- +49 1633057455
- Response time
- Usually within 2 business days (Monday to Friday, excluding public holidays in Bavaria, Germany)
- Languages
- English, German
Supported products
- Software from ALABIR UG in the Microsoft Store (publisher: “ALABIR UG”)
Help us help you faster
Please include:
- the app name and version number (shown under “About” or in the app's settings),
- your Windows version,
- a short description of the problem and, if possible, a screenshot.
Frequently asked questions
How do I get updates?
Updates are delivered through the Microsoft Store. Open the Microsoft Store, go to “Library” and click “Get updates”.
How do I get a refund?
Microsoft Store purchases are handled by Microsoft. You can request a refund from your Microsoft account under “Order history”. If you have a question about the app itself, email us.
What data do your apps process?
See our app privacy policy.
I found a bug or have an idea.
Email us at abir@alabir.de. We appreciate every piece of feedback.